Terms & Conditions

Last Updated: 2025/05/22

Welcome to the official XOSS PTY LTD website. By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to any part of these terms, please refrain from using our website or services.

1. Company Information

This website is operated by XOSS, a registered business under the laws of the Republic of South Africa.

  • Business Name: XOSS PTY LTD
  • Email: xoss.southafrica@gmail.com
  • Phone: 0661217746
  • Physical Address: Parys Avenue, R53, Potchefstroom, 2531

2. Website Use

  • The content of this website is for general information and product purchase purposes only.
  • You agree not to misuse the website by introducing viruses or malicious technology.
  • We reserve the right to restrict access or terminate accounts for any misuse or violation of these terms.

3. Products and Orders

  • All products listed are subject to availability.
  • Product descriptions and pricing are subject to change without notice.
  • We reserve the right to cancel or refuse any order at our discretion.

4. Shipping & Delivery

  • We deliver within South Africa.
  • Delivery timeframes may vary depending on your location and courier services.

5. Returns & Refunds

  • Returns are accepted within 7 days of delivery if the product is unused, in original condition and packaging.
  • Return shipping is at the customer’s expense.
  • Refunds will be processed once the item has been inspected and approved.

6. Warranty Policy

All XOSS products come with a 1-year limited warranty covering manufacturing or factory defects.

Please Note:

  • The warranty does not cover damage due to misuse, user error, accidental damage, or unauthorized modification.
  • Products must be returned to the original place of purchase for inspection.
  • If you purchased directly from XOSS South Africa, please send the product to us for investigation before any warranty claim is approved.
  • Warranty approval is at our sole discretion following a product assessment.

7. Payment Terms

  • We accept secure payments via [Insert payment methods, e.g., PayFast, EFT, credit/debit card].
  • All prices are in South African Rand (ZAR) and include VAT where applicable.

8. Privacy Policy

We are committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA).

By accessing and using this website, you consent to the collection, storage, and use of your personal information for marketing purposes, including but not limited to email and SMS communication.

9. Intellectual Property

All content, trademarks, logos, and images on this website are the property of XOSS and may not be copied or used without written permission.

10. Limitation of Liability

XOSS PTY LTD is not liable for any direct, indirect, or consequential loss or damage arising from the use of our products or this website.

11. Governing Law

These Terms and Conditions are governed by and interpreted according to the laws of the Republic of South Africa.
Any disputes will be handled by the appropriate South African courts.

12. Updates to Terms

We reserve the right to update or change these Terms and Conditions at any time. Continued use of the website implies acceptance of any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact:

Email: xoss.southafrica@gmail.com
Phone: 0661217746

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